Police warn of fake "NSRC officers" on Facebook who charge fees to recover lost money. Nobody can guarantee that.
Quick answer: Call 997 and your bank yourself; Never pay an upfront fee to "release" money; Ignore anyone who promises recovery; Check who you are dealing with; Report the new contact too.
After a scam, people are desperate to get their money back — and scammers know it. In 2026 police warned of a "double scam": fake recovery agents who ask for one fee after another.
What should you do, step by step?
- Call 997 and your bank yourselfThe National Scam Response Centre does not advertise on Facebook or ask you to pay to get money back.
- Never pay an upfront fee to "release" moneyFees for taxes, lawyers or unlocking accounts are the sign of a second scam.
- Ignore anyone who promises recoveryBukit Aman says nobody can easily guarantee recovery of scammed funds — least of all for a fee.
- Check who you are dealing withA real investigator has a KDN licence and an SSM registration you can check, and never promises results.
- Report the new contact tooLodge a police report with the account numbers and chats from the "recovery agent".
When to call a professional: We help you organise the evidence and trace where the money went using lawful sources — honestly, without promising recovery. Fraud, Scam & Signature →
Not sure how serious it is? Check your risk level in 3 minutes — Free · private · no sign-up. Adaptive questions, a live risk monitor and a visual report with the law that applies. Start the free assessment →
Questions people ask
What is the first thing to do?
Call 997 and your bank yourself. The National Scam Response Centre does not advertise on Facebook or ask you to pay to get money back.
When should I call a licensed private investigator?
We help you organise the evidence and trace where the money went using lawful sources — honestly, without promising recovery.
Emergency? Call 999. Scam in progress? Call the National Scam Response Centre at 997. This tip is general information, not legal advice.