Threats, promises, admissions — a WhatsApp chat can decide a case. Save it today, before it is deleted.
Quick answer: Do not delete, reset or 'clean' the phone; Export the whole chat with media; Screenshot the key messages with the number visible; Write a short record; Keep two safe copies; Never log in to someone else's WhatsApp.
Messages can be deleted for everyone, accounts can be closed and phones can be lost. Under the Evidence Act 1950, how a digital record was kept matters as much as what it says, so preserve it in a way your lawyer can rely on.
What should you do, step by step?
- Do not delete, reset or 'clean' the phoneKeep the original device and chat untouched. It holds dates and details that screenshots do not.
- Export the whole chat with mediaAndroid: open the chat → ⋮ More → Export chat → Include media. iPhone: tap the contact's name → Export Chat.
- Screenshot the key messages with the number visibleOpen the contact info so the phone number appears, and keep the date and time on screen.
- Write a short recordWho the chat is with, the number, when and how you saved each item, and where the copies are kept.
- Keep two safe copiesOne on a computer or drive you control, one with your lawyer. Never edit, crop or forward-and-delete the originals.
- Never log in to someone else's WhatsAppReading another person's account without permission can be an offence under the Computer Crimes Act 1997 — and can ruin your case.
When to call a professional: When a chat may go to court, we preserve and document it with a clear chain of custody for your lawyer. Digital Forensics →
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Questions people ask
What is the first thing to do?
Do not delete, reset or 'clean' the phone. Keep the original device and chat untouched. It holds dates and details that screenshots do not.
When should I call a licensed private investigator?
When a chat may go to court, we preserve and document it with a clear chain of custody for your lawyer.
Emergency? Call 999. Scam in progress? Call the National Scam Response Centre at 997. This tip is general information, not legal advice.