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Tip #11 · Phone safety

Your WhatsApp Was Hijacked? Lock It Back in 5 Steps

Never share the 6-digit WhatsApp code — not even with a friend who ‘sent it by mistake’.

Account takeovers usually start with a message from a friend's hacked account asking you to forward a code. With that code, the scammer logs in as you and messages your contacts asking for money.

What to do

  1. Re-register WhatsApp with your numberOpen WhatsApp, verify your phone number again and enter the SMS code. This logs the other person out.
  2. Turn on two-step verificationSettings → Account → Two-step verification. Set a PIN and an email.
  3. Warn your contactsPost a status and ask family to ignore money requests from your number.
  4. Check linked devicesSettings → Linked devices. Log out of anything you do not recognise.
  5. Report if money was lostCall 997 and make a police report.

When to call a professional: If your phone may be compromised, our digital forensics team can check it. Digital Forensics →

Not sure what to do next? Try the free Case Assessment — 3 minutes · private · no sign-up. See what you already have, what is missing, and the lawful next steps. Start the free assessment →

Emergency? Call 999. Scam in progress? Call the National Scam Response Centre at 997. This tip is general information, not legal advice.

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